Privacy Policy

Who We Are

Tradewise Services Inc ("Tradewise Services", "we", "us", "our") is the data controller for personal data collected through this Website and in the course of providing our professional services. We are committed to protecting your personal information and handling it responsibly in accordance with applicable data protection laws.

What Data We Collect

Data You Provide to Us

When you contact us through our Support page or communicate with us directly, we may collect:

• Your full name
• Email address
• Telephone number
• Organisation name and role
• The content of your enquiry or message

Data Collected Automatically

When you visit our Website, we automatically collect certain technical data including:

• IP address (anonymised where possible)
• Browser type and version
• Device type and operating system
• Pages visited and time spent
• Referring website (if applicable)

This data is collected through cookies and similar technologies. Please refer to our Cookie Policy for more information.

How We Use Your Data

We use the personal data we collect for the following purposes:

• To respond to your enquiries and provide the information or services you have requested
• To assess your requirements and provide professional services to your organisation
• To send service-related communications (e.g. engagement updates, billing information)
• To improve and maintain our Website and user experience
• To comply with legal and regulatory obligations

Legal Basis for Processing

We process your personal data on the following legal bases:

• Legitimate interests — responding to enquiries, maintaining our Website, and managing client relationships
• Contract performance — processing data necessary to fulfil a services engagement
• Legal obligation — where we are required to process data to comply with applicable law
• Consent — where you have given explicit consent, for example to marketing communications or non-essential cookies

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is ordinarily retained for up to 12 months. Client engagement data is retained for the duration of the engagement and for a period of six years thereafter, in accordance with standard legal and contractual limitation periods.

Data Sharing

We do not sell, rent, or trade your personal data to third parties. We may share your data with:

• Trusted service providers who assist us in operating our Website and delivering our services (e.g. IT infrastructure providers), subject to appropriate data processing agreements
• Professional advisers (legal, accounting, insurance) where necessary
• Regulatory bodies or law enforcement agencies where we are required to do so by law

International Transfers

Where personal data is transferred outside Panama, we ensure that appropriate safeguards are in place — such as Standard Contractual Clauses or adequacy decisions — in accordance with requirements.

Your Rights

Under applicable data protection laws, you have the following rights in relation to your personal data:

• The right to access your personal data
• The right to rectify inaccurate or incomplete data
• The right to erasure ("right to be forgotten") in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing based on legitimate interests
• Rights in relation to automated decision-making and profiling

To exercise any of these rights, please contact us at contact@tradewiseservices.com. We will respond within one calendar month.

Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, transmission of data over the internet is never entirely secure, and we cannot guarantee the absolute security of data transmitted to our Website.

Complaints

If you believe we have handled your personal data unlawfully, you have the right to lodge a complaint with the National Authority for Transparency and Access to Information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this Policy periodically.

Contact Us

For any questions, requests, or concerns about this Privacy Policy or our data practices, please contact our Data Protection contact at: contact@tradewiseservices.com